Blog
Are you communicating effectively with your customers right now?
The COVID-19 pandemic has changed life as we know it, especially when it comes to communication channels. It is likely to still be some time before we resume, as a community, a level even close to anything considered normality when it comes to business and customer meetings. Emotions are running rampant as we one by one experience ‘cabin fever’ and a state we all know as ‘stir-crazy’.
Client fallen into radio silence?
Especially in times of a crisis, it's very likely you will experience more clients who go 'underground' and suddenly stop communicating mid-application. As a highly experienced [previous] mortgage broker, I'd like to offer my perspective on this matter, which hopefully will be of use to you and your team, given the current circumstances we are all experiencing.